OUTCOMES: The Customer Success Community

OUTCOMES is for customer success leaders and CSMs. Learn what works from the brightest minds in customer success.

Why you should join: Share challenges, get answers to pressing questions and learn what works and what does not from CS leaders, CSMs and customer experience experts.

The one-liner

A free customer success community for CSMs and leaders.

What they actually sell

OUTCOMES: The Customer Success Community is a Mighty Networks community. The headline pitch reads: "Your place to learn, share and grow your knowledge of Customer Success." The public offer is free to join. OUTCOMES calls itself the fastest growing and most open CS community. Anyone copying this should notice that the sale rests on one clear outcome rather than a long feature list.

Who pays and why

Customer success leaders and CSMs. The pull is learning what works. They join for discussion, questions and peer learning. The emotional pull is being around people chasing the same thing, which matters as much as any single lesson. OUTCOMES: The Customer Success Community gives them one place to bring that problem every week.

Where the members come from

The Mighty Networks page is the main door, and it links no outside channels. Growth most likely comes from the people already around the founder and word of mouth rather than paid traffic.

What's holding it back

The public page is short and does not say who runs it or what happens each week, which makes it harder to trust a free join. A fuller public page, showing what happens inside each week, would make the join decision easier.

Steal this

Call your field a team sport so peers feel invited to share wins and failures.

Would this work in another niche?

Yes for any business function. Weak for consumers. Sales ops, RevOps and support leaders could use the same open peer format.